Profile overview

Abilities:

• Self motivated and quick learner with new challenges.
• Experience on multiple domain analysis and quality control for turn key projects of BPO, IT, Hospitality, management and Healthcare domain.
• Six sigma coach, TQM consultant, Strategist, Six sigma black belt and authorized Black belt project auditor for ER USA.
• Good at goal setting and achieving tasks within given time-frame and budget. BA skills for milestone creation.
• Create comprehensive MIS reports with detailed analysis
• Sound knowledge of International IT & software industry
• Expertise with Outsourcing domain on all key verticals
• Quality and compliance management and Training skills.
• Ability to achieve milestone with business ethics

Achievements:

• Actively working as a Vice President of HK Commerce College alumni and social development group “Sanidhya”
• Invested 1200 hours for six sigma green belt project handling and 800 hours for six sigma black belt projects.
• Worked for Gujarat’s first Tire III data center project with IBM.
• Successfully completed domestic and international contact center establishment projects with training, QC, Operation, Management and Opportunity analysis.
• Currently preparing thesis about “Outsourcing- an economy friendly business” for doctorate in business management form NIM.
• Handling all certification and projects of Sx Sigma of Expertrating for Gujarat division.

Projects of six sigma: 36

QC Domain : GB 3 & BB 1
BD Domain : GB 4 & BB 1
PM Domain : GB 2 & BB 1
TM Domain : GB 5 & BB 2
HR Domain : GB 2 & BB 1
Other : 12 GB & 2 BB

Total Green Belt Training : 1200 Hours
Total Black Belt Training : 800 Hours

2000 Hours of Six sigma Training Imparted with 36 total projects.

Companies I consult for BPO & IT Outsourcing projects of Six sigma:

- Aurokripa BPO & Software Solution : www.aurokripa.com
- Indianincorp BPO Solutions: www.indiancorp.com
- Neesa Technologies Private Limited: www.neesatech.in
- Cresent Outsourcing Private Limited
- Viteb Solutions : www.viteb.com
- Advantech : www.advantech.com.au
- BizThinkMap solution [Denmark] : www.bizthinkmap.com
- Intellectuals solutions: www.intellectualssolutions.com
- Ace Solutions: www.outsource2india.com & More

Key BPO and IT companies I worked with:

- Effective Teleservices : http://www.etechinc.com/
- Azure knowledge center: www.azurecrm.com
- M-phasis, EDS group: www.mphasis.com
- NTPL : www.neesatech.in
- SpaceAge Outsourcing.
- Indianic LLC www.indianic.com
- CyberthinkInfotech www.cyberthinkinfotech.in

Domain Knowledge for end to end Operation and Quality with six sigma projects:

BPO Domain:

End to end knowledge for Business Process Outsourcing. I have done my MBA with BPO Management and International Marketing. I have proven trek record as Process Trainer, Voice & Accent coach, TL, Quality Control In charge and Business development head.

I have consulted many BPO companies to implement six sigma methodologies to improve productivity and proper resource investment plan. I created productivity analysis in terms of resource and activity matrix to ensure best outcome from each dialing hour.
LPO Analysis: I have done outsourcing analysis of Legal process of Data management at different segments of BPO industry. I have done LPO analysis for one of the UK base client for 1200 seats, along with timeline projection, estimated equilibrium point and ERP management software integration with domain customization for reporting.

Banking and Insurance: As I belong to family with banking background I learn different marketing strategy for business development of branches according to geographical analysis of branch and psychology of target commodity. I have study projects of core banking management and International banking.

I have also established campaign of Insurance and injury claims with detailed analysis and training for US base contact center

RPO: I have done strategic planning and analysis of RPO domain of outsourcing; I have done this project for US base client and also elaborate immigration and H1/B1 policy of India for working in US.

Financial expertise: In EDS (M-Phasis) I have dialed and floor walk for Sallimae financial and PL projects where we have to assist customers for US federal student loan process, US federal grant plan and Interest rate calculation.

I use to help them for calculation on monthly payment and forbearance and deferment policy for financial difficulty. We use to guide them the different school programs and help them to chose best as per their financial matrix.
Also completed certified accounting computer course of Tally, PROfit and Tata Telex.And familiar with MYOB, quick books etc international accounting software.

Mortgage Expertise: I worked with Mortgage clients and trainers at Azure and have a touch base knowledge of end to end Process of UK, Australian and US mortgage industry. I use to be in touch with mortgage brokers and loan officers for different stage of mortgage process. Final APR flexibility according to base rate and LTV calculation is the key features of customer’s nod.

Market Research: I worked with different campaigns of market analysis. I have analyze 100+ domains for different opportunities and evaluation. From economical analysis to education analysis of the area with domain related knowledge.

I have also prepared international survey with detailed analysis with projection of geographical location according to financial market verticals. My client was Australia and USA base financial firms.

My case studies on BPO : www.projectvisionraval.com

Currently pursuing Doctorate on Business Management [DBM] for “ BPO as economy friendly business model “ which analyze the end to end impact of Outsourcing on economy of both country. My project theses deadline are on May 1012 from NIM, Ahmedabad.

IT Domain:

Accounting: Hands on to international accounting softwares like Quicken, Peachtree, QuickBooks (All Versions of Canada, USA, Australia and UK and also Online Edition) Sage and Viztop.

1. Financial Statements and Reports preparation and Analysis from the same
2. Bank and Credit Card Reconciliation
3. Depreciation
4. Inventory
5. Payroll
6. Cash Flow and Budgeting
7. Job Costing and Profitability
8. Finalization of Accounts

ERP: I analyze, and crate strategic marketing plan with branding for OpenERP with Neesa Technology Pvt Ltd. I analyze all key modules with process flow and tech details.

You can visit my ERP presentation on :http://www.slideshare.net/loivzta/erp-presentation-by-vision-raval

DataCenter: I handled Gujrat’s first commercial Tire III datacenter Projects with the help of IBM for Neesatechnologies pvt Ltd. Which also won the award of innovation from GESIA .

Visit: http://www.datafirst.co.in/

Mobile Technology: I worked for iPhone , Android, Black Berry and Symbian project analysis and strategic client management projects. I manage clients with innovative ideas and application opportunity on all above mobile platforms with the competitor analysis and profitability matrix. My key achievement is to train team of five people to get collection of one million dollars [US] in one month [900 working hours] with Indianic LLC. www.indianic.com

Web designing and Software development: I also work for 3000+ clients across the globe for web designing and software development requirements. I play the role of analyst, strategist and business consultant for them to serve them with best possible opportunity and bring clarity on execution of their requirements.

Government Projects and Tendering: I also work for IT base government projects like Gujarat Maritime Board, for analyze and develop software to list boats and control on their activities. This software we developd after Mumbai Terrorists attach to protect Port area of Gujarat. We have implement it on Mandvi, Okha , Jafrabaad and Navlakhi Ports.

Work experience: 10years (3 years of Marketing + 7 years of IT & BPO Industry)

Over period of nine years I have been working with esteem organization and gained ample amount of Knowledge & experience on every passing day at work. I am proud of the fact that I have worked in pilot process in all this organization, which has given me a tremendous knowledge and experience of working in adverse condition. The best way according to me is to learn the hard way and which I have done to enhance my career. I thank all my previous organizations and specially space-age, NEESA, M-phasis, cyberthink & Azure for grooming me and providing a platform to learn, perform and delivered. I appreciate cybertThink for giving me the opportunity to showcase all my talent and knowledge in IT and software Industry.

Currently working with Neesa Technologies Pvt Ltd.

Company Introduction :

NTPL is ISO 2000:2008 certified and one of the biggest IT solution providers of Gandhinagar, Neesa Technologies is actively involved in to 6 key domains:

- IT software and web solution IT Products – ERP – Hotel Mgt. System – SPA plus etc.
- Infrastructure solution – Infrastructure Audit and Hardware solution
- Data Center – Gujarat’s first commercial data center
- Government projects and Tendering
- B2B portal management and Marketing [ www.procureprofit.com ]
- BPO and outsourcing

Training Attended:

- Tendering and Government project documentation
- ERP Overview Training [Open ERP]
- Data centre , Cloud Computing and SaaS, DC Management, process and Planning

Training imparted:

- International Marketing Strategy Development and Analysis with Six sigma Black Belt
- BA training
- BDE training
- IT and BPO training

Role and responsibility:

- Heading Marketing team of BDE, Assistant BDM, BA and telesales executive + Web Marketing team of SEO team, Content writer, Web designers, web developr, and Recruitment Support team of HR manager and HR executive.
- Managing presales activities with Project Manager and Project Leader.
- Manage marketing and Operation of Gujarat’s first Tire III commercial Data Center Project.
- Handling end to end international business development and enhance web Mkt & SEO.
- Prepare strategic business plan, projected revenue model, and review and maintain MIS sheet as analyst and Strategist.
- Manage upcoming government and private tenders and government projects
- Market package solutions like Open ERP and other products to the international market
- Managing Domestic IT division of Gujarat and Rajasthan.
- Managing SEO activities and website enhancement and lead generation for NTPL.
- Establish onshore & offshore client base with different business models and vender chain
- Analyze Manage and Market datacenter services, and Infrastructure solutions.
- Implementing Six sigma for entire Marketing Division with BB Project
- Take a final round for new recruitment for Marketing domain.