What is Process capability? Process Capability is the strategy to study of capability or the ability of a process. “Process Capability” study answers the key questions like , “Is this process capable enough to meet its objective?” It refers to the capability of any process to produce a defect free product or services when the [...]

As time is running towards future, an IT development is taking place on quick and rapid bases towards enhancement. Idea of Improvement with technical innovation could be set as the great combination to change the world and make life simple. In 2010 some of these concept get very good exposure to enhance human life at [...]

Today morning I talk to Mr Elagnayiru Pari from intel and come to know about their application store launch in India around October 2010 to wish IT industry a Happy Diwali and prosperous new year. This store is already live in US and doing average business as per reports. Its again pre-existing concept but with [...]

Many of outsourcing providers have the question that why they would focus more on USA, why they can not deploy their resources for UK market for business. Or why outsourcing industray got more business through USA than UK market? If you look at the scenario from third country [India] prospective then the major difference is [...]

Technology is the power now a days to create realistic miracles. One of the concept I find very useful to mid and small size enterprise is ” Virtual Office ” . Its a dream for every small and mid size company to expand their business globally. To reach the global market they need captive branch [...]

Outsourcing is growing and key trend now a days to save money and get quality work. In Business Process Outsourcing domain Six sigma is playing vital role to manage quality output with maximum utilization of resources and process flow. How six sigma works for BPO and Call center Industry ? A: Six sigma works with [...]

Now a days everyone like to have fast and smooth marketing. All want to approach to the targeted user base in minimum time frame. With the concept of Twitter many of the companies start getting advantage of Twit Marketing concept. They have started to explore the opportunity with the utilization of one click reach to [...]

FPO is the second largest outsourcing model for global knowledge process outsourcing. FPO awareness is not as high as BPO awareness however this domain required specialized skills so remuneration and growth ratio is higher then BPO domain. This Financial Process Outsourcing requires multiple skill sets like Financial domain, Financial Software, Good communication skills and Flexibility [...]

BPO is the booming industry since decade, however there is a change in to trend. If we compare official data from Wikipedia we can able to derive some positive and some negative facts about changing trend of BPO Industry. Data and Vision’s Analysis: Global BPO Market by Industry Industry Percetage (%) Information Technology 43 Financial [...]

Lakshya BPO started in 2008 June for Canada base Inbound call management. We started with 5 seats and enhance up to 20 seats in just three months of dialing. My KRA was Training, Client management and Account management for this project as a BPO Consultant. Business process outsourcing offered good amount of knowledge and career [...]