BPO is the booming industry since decade, however there is a change in to trend. If we compare official data from Wikipedia we can able to derive some positive and some negative facts about changing trend of BPO Industry.
Data and Vision’s Analysis:
Global BPO Market by Industry
Industry Percetage (%)
Information Technology 43
Financial Services 17
Communication (Telecom) 16
Consumer Goods/ Services 15
Vision : IT is still at the best place due to economical and educational growth of India. Every year thousands of fresh and young IT graduate comes to the market for opportunity. The another reason of changing trend is the craze of work in USA get decrease in last couple of years due to some strict visa policy by President Obama. So, youngsters plan to focus at domestic market only.This trend will not only get IT outsourcing a boost but also strengthen Indian Economy towards positive era.
Global BPO Market by Geography
Country Percentage (%)
United States 59
Asia-Pacific (incl. Japan) 09
Rest of the World 05
Vision : After lots of ups and down to USA economy, still USA is leading provider over half of the outsourcing business to the world. That could be threat to Indian economy as BPO domain have direct impact of USA economy. If we see positive part of outsourcing in India’s favor then its Europe and Asia pacific outsourcing numbers. Due to cost effectiveness and self dependency of technology domain India can offer them cost effective solutions too. Here I wold also like to mention that Manila and China is working hard to improve their road blocks like language [ Accent ] and Infrastructure.
Size of Globa Outsourcing Marketl
Year Size (USD Bn)
2008 (est.) 310
Vision: After checking this Outsourcing awareness matrix I find that there is huge scope for quality BPO companies in India to grow. Here I would like to say ” Quality BPO Companies” because many call centers starts and wind up in India on a regular bases without proper certification , branding, documentation and infrastructure awareness.
Average Outsourcing Cost per employee
Country Cost (USD/yr)
Philippines 9,050 [ 2008 onwards]
Vision: Finally we got some one who compete India in the cost. However I would say Philippines still need to work in cost effectiveness. Its good news for USA that they do not need to depend on only one country India for his outsourcing needs. Philippines provide good resource for voice base projects due to English and accent compatibility according to requirement for maintain quality standards, however to manage it with knowledge base services they still have scope of improvement.