Career Overview :
- 14+ years of corporate work experience includes Account & Project Management, Pre-sales & Business Analysis, Business Development, Business Forecasting, Online Marketing, BPO & BPI.
- Handling business negotiations & strategic outsourcing in the field of Information Technology & Manufacturing.
- Well-versed in various software development methodologies like Agile, Waterfall, etc.
- IT consulting experience in 12 + domains including Education, Services, Manufacturing, Transportation, Real estate, Hospitality, Healthcare, Retail, E-commerce, Accounting, Government Tendering and BPO.
- Dynamic individual with strong techno-analytical leadership abilities, excellent communication & presentation skills.
- In depth knowledge of Six Sigma, Kaizen, T&M & Total Quality Management processes.
Professional Summary
- Managed & expand Neesa Technology with 800 percent growth in IT software, Data center and Package solutions segment.
- Successfully executed a very complex global e-procurement, Education Management, ERP, Hotel management & healthcare management projects for UN and EU affiliate clients for US, UK and Africa.
- Design and implement Business Development strategy that culminated an average business of $500 000 USD / year from International market, Local market & Government tendering.
- Designed and deployed six sigma and kaizen methodology along with T&M principals at Bombardier INC, where unstructured development methodologies were being followed for production of Train boogies.
- Deploy more than 800 hours of IT base Six sigma training, project allocation and Project auditing.
- Consulted ISM for process set up, Process improvement, process design and process control in EMR solution [Healthcare domain]
Companies , I worked with …
Automation Anywhere, Inc. is a global leader in automation software which is innovative and intelligent automation software to facilitate automation for any business or IT process. After 6 years, we are one of the fastest growing technology companies in Silicon Valley, CA, USA with over 25,000 customers in 90 countries. We firmly believe that automation need not be a complex, time-consuming, scripting driven process whether you need to automate a small 3 step task or a complex, network or division wide, multi-application process.
Reporting to : CEO and co-Founder.
KRA:
- Manage team of 5 team members for international business generation and support to team of 30 sales representatives across the globe.
- Introduce and market automation and testing products to fortune 500 and fortune 1000 companies across the globe, with major focus in USA, Canada and UK.
- Train team for pre sales, opportunity analysis, work flow analysis, Culture training and appointment setting with top level executives.
Client base:
NASA, JP Morgan Chase Bank, Comcast, Sony, Microsoft, Cisco, Dell, Oracle, IBM, HP, Nokia, Simens, City Bank, Key Bank, Visa, Geico, AIG, Motorola, Sprint, 3M, Pfizer, Intel, T-Mobile, Harley Davidson, Wells Fargo, Seagate, Verizon, Symantec, Bose, Bank One, Virgin, Kodak etc.
Since its inception in 2000, Neesa Technologies Pvt Ltd has provided a vast array of innovative software services and e-business solutions including Web solutions, custom software/Web applications development, Migration Services, System Enhancement and Maintenance, Testing, Product Development & Supports and business process management tools world wide. Neesa Technologies is an ISO 9001:2000 company
Reporting to : Director, IT
Key Role & Responsibilities:
- Handling marketing division for IT, SW & Data Center services for international, domestic and Government projects Tendering for Gujarat and Rajasthan.
- Analyze, Define and Implement Strategy to Market for Customized Solutions like Open ERP, SAP and 7 world class products globally .
- To manage and handle team of senior marketing executives, assistant manager and BA for Domestic and International Market.
- Manage B2B portal www.procureprofit.com with the team of executives and Database manager.
- Improve performance of entire software division by streamlining and implement process & strategic work flow with Six sigma methodology.
List of our key Clients :
- Gujarat State Energy Generation Ltd
- Gujarat Water Infrastructure Ltd
- Gujarat Council of Science city
- Gujarat State Electricity Corporation Ltd (GSECL)
- Gujarat Paguthan Energy Corporation Pvt Ltd (GPEC)
- Gujarat State Transport Corporation, GSRTC
- Adani Energy Ltd ETC.
- Gujarat Maritime board
200 people company with 12 years of successful growth record. His core expertise is in Mac development for I Phone and all other technology. Indianic has its own ecommerce stores and products named Talash.com and ahmedabad.com.
Training Attended:
- SPIN Sales training
- E-myth Marketing training
- Business Analyst training
- iPhone functionality and MAC mechanism training
- Mac operating system guideline and basic training
Training imparted:
- Trained team of BDE for international marketing and sales.
- Knowledge sharing season about six sigma outsourcing principals.
- BPO management and planning
Role and responsibility:
- Handling sales team of BDE, BA Data Generator.
- Handling all marketing activities including
- Strategic planning
- Target setting
- Lead handling
- Enquiry management
- Requirement gathering
- Estimation and timeline finalization
- Client analysis
- Final negotiation
- PMS update and collection planning
- MIS reports for team
- Look after KRA and KPA of team
Significant Achievement:
- Achieve defined targets and milestone before deadline.
- Manage end to end Mac & i Phone division with pre sales, estimation and closer..
- Organized client visit to our off shore branch of Ahmedabad.
- Introduce and Implement six sigma time investment matrix to improve productivity of sales team by creating six sigma IS Sheet.
- Attend quarries of US students loan for several issues and account information.
- Solve missing payment and interest rate calculative problems.
- Process on line deferment and forbearance after verifying terms and conditions of federal student’s loan program.
- Allow credit agency to verify details form customer’s account after validating their ISN number.
- Inform about latest payment plans and assist them to apply for the loan and help them to check university list for course structure.
- Assist them online for different information and registration.
- Train new batch via Y jacking and call barging.
- Floor walks to guide and help new trainee in their transition period on live calls.
Achievements:
- Achieve highest quality of 5 rating with lowest AHT of 239 sec per call.
- Prepared case study and learning tutorial for the reference of new batches.
- Earn Client’s compliments for understanding their problems and providing the best solution and services to them.
- As a Business Development Manager I have to deal with on Shore clients, regarding current and upcoming business Development and prepare futuristic planes to walk
- impressively with BPO and Finance industry to up-grad and enhance our domain with changing time.
- Responsible for strategy formation and implementation of the business development plans and creating new business opportunities,
- Facilitate branding and public relations to position the Organization as a major IT and BPO player in India
- Provide timely and effective pre-sales support
- Coordinate all client management activities and
- Develop and strenthen relationship with International clients.
- Manage online & offline presentations and client visits to ensure maximum exposure and interaction with the client
- Maintain thought leadership and drive the BD team
- of executives to enhance customer support and service
- delivery. Back-end research and targeted direct mail campaigns
- for lead generation.