Phil Crosby introduced 14 step Approach for Quality Improvement:
[ Total Quality Management – Text with Cases, J.S. Oakland ]
1. Make it clear that management is committed to quality.
2. Set up quality improvement teams with representatives of the team drawn from each department.
3. Identify where current and potential non conformance problems come from.
4. Evaluate the cost of quality and explain its use as a management tool.
5. Raise the quality awareness and personal concern of all employees.
6. Take actions to correct problems identified through previous steps.
7. Establish a committee for the zero defects program.
8. Train supervisors to actively carry out their part of the quality improvement program.
9. Hold a ‘zero defects day’ to let all employees realize that there has been a change.
10. Encourage individuals to establish improvement goals for themselves and their groups.
11. Encourage employees to communicate to management the obstacles they face in attaining their improvement goals.
12. Recognize and appreciate those who participate.
13. Establish quality councils to communicate on a regular basis.
14. Do it all over again to emphasize that the quality improvement program never ends.